Refund / Cancellation Policy

This Refund / Cancellation Policy applies to wholesale and bulk pea seed orders placed with NB SEED through our website, phone, email, WhatsApp or direct business communication.

NB SEED primarily operates on a B2B wholesale and bulk-order model. Therefore, cancellation, return, replacement or refund requests may be handled differently from standard consumer e-commerce purchases.

1. Order Confirmation

Submitting a product inquiry or quotation request does not automatically create an order.

An order becomes confirmed only after the customer and NB SEED agree on the applicable commercial terms, including:

Product
Variety
Quantity
Packaging
Price
Delivery terms
Other applicable conditions

2. Order Cancellation Before Dispatch

A customer may request cancellation before the order has been dispatched.

Cancellation requests should be submitted as soon as possible through:

Email: niranjanbrothers2@gmail.com

Phone / WhatsApp: +91-91299 75450

Cancellation will be subject to the status of the order and any specific commercial terms agreed at the time of order confirmation.

If the order has already been processed, packed or dispatched, cancellation may not be possible.

3. Cancellation After Dispatch

Once a shipment has been dispatched, cancellation may not be accepted.

If the customer refuses delivery after dispatch without an agreed or valid reason, applicable return, transportation or re-dispatch costs may arise.

The final resolution will depend on the circumstances of the shipment.

4. Damaged Shipment

If a customer receives a shipment with visible damage, the customer should contact NB SEED as soon as possible.

Customers should provide:

Order/quotation details.
Photographs or videos of the damaged package.
Photographs of the product and label.
Batch details, where applicable.
Delivery/shipping details.
A description of the problem.

Where the damage is verified and attributable to the shipment or handling, NB SEED may, depending on the circumstances, provide an appropriate resolution such as replacement or other mutually agreed remedy.

5. Wrong Product or Incorrect Quantity

If the customer receives a product or quantity that does not match the confirmed order, the customer should notify NB SEED promptly.

The customer may be asked to provide photographs, product labels, batch details, packaging information and other evidence necessary to verify the issue.

If the discrepancy is verified, NB SEED may arrange an appropriate correction, replacement or other mutually agreed resolution.

6. Quality-Related Complaints

If a customer believes that the supplied pea seeds have a quality-related issue, the customer should contact NB SEED promptly.

The complaint may require:

Product photographs.
Packaging photographs.
Batch number.
Lot information.
Purchase/quotation details.
Storage information.
Relevant testing or laboratory information.
Other information necessary to investigate the complaint.

Where appropriate, NB SEED may request a sample for inspection or testing.

Any quality complaint will be reviewed based on the available evidence, applicable product specifications, relevant documentation and applicable law.

7. Storage and Handling

NB SEED is not responsible for quality deterioration caused by improper storage or handling after delivery.

Customers should follow the storage instructions provided on the product packaging or accompanying documentation.

Factors such as excessive moisture, heat, humidity, pests, contamination or improper storage may affect seed quality.

8. Germination and Crop Performance

Agricultural results cannot be guaranteed because crop performance depends on several factors outside NB SEED’s control, including:

Soil conditions
Weather
Temperature
Irrigation
Sowing practices
Storage
Pest and disease conditions
Farming methods
Seed treatment
Local environmental conditions

Therefore, a crop yield or financial-return expectation by itself will not automatically constitute a valid refund or replacement claim.

9. Refunds

Because NB SEED primarily operates through wholesale business orders and currently does not operate an online payment gateway on the website, refunds are handled only where applicable to an agreed transaction.

Where a refund is approved, the refund method and timeline will be communicated directly to the customer.

Any refund will be subject to verification of the relevant order, payment and complaint details.

10. No Automatic Refund

Submitting a complaint does not automatically guarantee a refund.

Each request will be reviewed based on:

Order details
Product information
Batch information
Evidence provided
Nature of the complaint
Delivery condition
Storage/handling circumstances
Applicable commercial terms
Applicable law

11. Non-Returnable Situations

A return, replacement or refund may not be accepted where the issue results from:

Improper storage.
Improper handling.
Damage caused after delivery.
Use of the product contrary to instructions.
Normal agricultural variation.
Failure to follow product-label instructions.
Customer’s incorrect order information.
Change of mind after dispatch.
Refusal to accept a correctly supplied shipment without an agreed reason.

This section does not limit any rights or remedies that cannot legally be excluded.

12. Complaint Reporting Period

Customers should report visible damage, shortage, wrong product or other apparent delivery issues as soon as reasonably possible after receiving the shipment.

For quality-related complaints, customers should contact NB SEED promptly after discovering the issue.

Early reporting helps us investigate the relevant batch, packaging and delivery information more effectively.